Help:
Frequently Asked Questions
Need
help with something on Labrada.com?
These are
the most common issues visitors have with labrada.com. While designing
the site, we took special effort to make functions and features of the
site intuitive and accessible. Please take a moment to search the page
text carefully - you may find what you are looking for. If not, you may
find the answer to your question on this page.
"I've lost or can't remember my password."
Click
here and enter your email address in the login area to have your password emailed to you.?
If you are
not a member, join free now.
"I need to change my password /email address."
To update your account information, make sure you are logged in, then under your name on the lefthand side you will see it says
"Update Account." (This will only be displayed
if you are logged in.)
"How
do I check the status of my online order?"
Send
an email to customer_service@labrada.com.
Be sure to include any and all information about your order so that our
sales staff can quickly and properly address your issue. For best results,
include your name, order number, telephone number, and the specifics of
your problem.
"I have a specific question about a certain Labrada
product."
Email
us at customer_service@labrada.com
if you need information you can't find on this site. You'll find most
helpful information about all of our products by visiting their respective
pages. There
you will find the different flavor varieties, benefits, nutrition information
and more.
"I can't view a particular page on your site."
Email
us at support@labrada.com.
Please include the exact page you cannot view (provide either the name
at the top of your browser, or highlight, copy and paste the exact URL
into the email). The more information we have on the page you're having
trouble with, the sooner the problem can be resolved. Also, be sure to
include the type of web browser you use (Internet Explorer, Netscape,
etc.). Often the issue is with certain web browsers, rather than the page
itself.
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If
you have a technical issue with our site that could not be addressed with
the above options, send an email to:
support@labrada.com
NOTE:
In order to ensure that your problem gets resolved quickly, please be
sure to include as much information as you can and be as detailed as possible.
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